“I emailed my stakeholder about X, but I never got a response…” Completing your work often depends on receiving information, sign-off, or a simple Yes/No from your higher ups. And yet, when you seek this response, how many of your emails get a timely reply? This is a common problem for many leaders, and yet […]
For maximum impact, watch the full video before reading on: Message received This video earned 3 million views in its first 3 days, and has accumulated a total of 28 million views in the four months since then. Clearly it communicates. What this has to do with IT If you’re an IT pro who gets […]
Soft skills. A solid candidate for “buzzword of the year” in the world of business training— and the competency area IT people are most resistant towards developing. Not that I can blame them. Who wants to spend an afternoon in a windowless seminar room while a business exec with a peroxide-bleached smile lectures on and […]
My colleague told me a story the other day that made my jaw drop. We were talking about IT people’s tendency to monologue—to just state their opinion on a problem over and over again without really listening to their stakeholders—when he said to me: “The other day I had breakfast with some friends. One of […]
The way front-line IT professionals interact with their business peers matters. If you ever need proof, just reread the following story, courtesy of my colleague: “Last night I was in line to eat at one of those sushi joints that seats about ten people at a time and necessitates an hour wait to snag one […]
