Our clients typically see a 15-30% performance improvement within 18 months as measured by industry benchmarks and their stakeholders.
Our performance-improvement programs include, but are not limited to:
Score—and improve—your IT organization’s performance on the metrics that really matter
Create a calm, ordered, process-driven IT organization
Position your IT organization front-and-center as a key business function within your company
How would your stakeholders rate your performance, and the performance of your IT group as a whole?
Most CIOs and IT leaders intrinsically know how their stakeholders feel about their IT group. But they don’t know how to quantify that feeling. To solve this problem, we spent 8 years creating a tool and methodology to measure your stakeholder relationships with hard data.
Our tool—MeasureIT™—goes beyond traditional IT service surveys. MeasureIT asks your stakeholders to score IT on the measures that really matter to them, including:
- Is IT delivering value to the company?
- What depth of communication and trust do they have with their IT counterparts?
- Are projects being professionally managed and delivered?
- Is IT a service provider, or a strategic partner driving business change?
We will ask your IT group these same questions about IT’s performance. Then, we will compare how your stakeholders rated your performance, to how you rate your own performance, and compare the scores.
Often, IT leaders have a gut-level feeling about how their stakeholders view them. But when you transform fluffy, qualitative feelings into quantifiable data, you reveal specific areas of opportunity – and a tangible roadmap to improve your performance in a manner that’s meaningful to both IT and your stakeholders.
Best of all, MeasureIT sets a benchmark you can use to demonstrate year-over-year improvement in your IT groups’ performance. And with MeasureIT, you won’t have to convince your stakeholders that IT’s performance is improving—your stakeholders will be the ones giving you improved scores.
Do you want to bring these results to your IT group?
What “Running IT like a Business” really Means
CIOs and IT leaders want to run a calm, ordered, and process-driven IT group. And yet, many IT groups feel tense, chaotic, and focused on deploying ad-hoc solutions to the day’s burning problems. Their teams aren’t collaborating well (or communicating at all), and few people understand top-level directions, expectations, or decision-making processes. In short: they lack structure to their vital functions, which include:
- Organizational Planning
- Performance Management
- Process Improvement
When you ask Rain Partners to bring RunIT™ to your IT group, we’ll bring order to these often-chaotic functions and improve the balance, structure and morale of day-to-day IT management. Working with your IT leaders, we produce, and help your group bring to life, three core structures for your group’s basic operations:
- Operating Calendar
We corral all of your swirling requirements (from internal communications to invoice approval) into predictable, scheduled, transparent events.
- Collaboration Atlas
We map your key stakeholders and their 1:1 counterparts within your IT group, and make sure everyone maintains relevant, consistent collaboration.
- Field Guide
We curate the tools, templates, and field-tested tips that will really make your group’s new operating model sing.
These three structures form the foundation of best-practice IT administration. In relatively short and painless order, they improve IT performance across the board—and they fit into any existing vision, strategy, or operating plan your group may currently work within.
But RunIT™ offers more than measurable performance improvement. A calm, ordered, process-driven IT group will just feel better for you and your people. You will experience:
- Less stress
- More transparency
- Acceleration from decision to implementation
- A tighter sense of community
- Greater confidence in the leadership team
Upgrading your communications offers the fastest and most cost-effective way to improve the business’ view of IT—bar none.
Putting in place a structured, professional communications program signals:
- You have a firm handle on the core services of IT…
- You feel ready to move from the backroom to the boardroom…
- You are uniting your IT organization around this mission…
And, most important: Your stakeholders need to take you seriously.
Implementing a communications program is the first step to take when you’re ready to transition from being a pure service provider to acting as a true strategic partner within your business.
Every CommunicateIT engagement begins with an evaluation of your existing communication program’s current maturity level across four key areas of communication.
- System & Service Notices
- Internal IT Communications
- Stakeholder Engagement
- External Community Outreach
Examining each area, we will determine the level to which your communications program is:
- Demonstrating IT’s core value: By proactively managing your users’
experiences with fundamental IT services and platforms.
- Creating a cohesive message, shared purpose, and sense of community: By sharing regular communications from the office of the CIO and the IT leadership team.
- Strengthening IT’s relationship with your business peers: By structuring communications at every touchpoint—from formal strategic communiques by the CIO, down to systematic messaging by frontline managers.
- Encouraging internal retention, recruitment of new talent, and your own professional standing: By sharing your achievements and best practices with the IT community outside of your company.
Finally, after evaluating your current state of communications, we will work with you to fill any identified gaps, by:
- Producing bespoke tools, templates, and calendars to give your communications program greater structure.
- Sharpening your IT leaders’ ability to manage stakeholder expectations, listen to (and really hear) stakeholders’ concerns, and express the value of IT in terms their stakeholders will understand.
Whether you’re just getting started on your path from the backroom to the boardroom, or if you already have a mature communications program that requires some fine-tuning, a CommunicateIT engagement ensures your IT group leverages a best-in-class communications program that positions you front-and-center as a key business function within your company.